GIFT HAMPER RETURNS POLICY
Our returns options:
- Exchange the item (excludes change of mind)
- Refund to the original payment method (if product is deemed faulty)
- A store credit for later use
Please contact us at firstname.lastname@example.org or 1300 830 418 if you need to return an item and we can start the process for you depending on your circumstances.
I need to return my order:
- Gifts must be returned in the same condition as they were received within 14 days of receiving.
- Gifts can be returned to our warehouse:
The It Kit, 1a Bates Street, Malvern East VIC 3145
- Please get in contact with one of our friendly customer service team representatives to advise the parcel will be returned.
- Once the gift is received back to our warehouse we will take the next steps as requested.
My gift has arrived damaged/an item is broken. What do I do?
Please get in contact with our friendly customer service team to discuss as soon as the item is received. Please provide photos of the gift hamper as it arrived.
Our customer service team will resolve the issue aiming for the best possible outcome from the following: (please note, in some instances, we may require the item to be returned to us for assessment)
- Send a replacement hamper or replace the damaged item
- Issue a store credit
- Refund the damaged item or hamper
How do you process refunds for damaged/faulty goods?
Refunds are processed via the website and will be completed within 7 days of confirming the refund.